Customer Support
Shipping & Delivery
Shipping returns insured using FedEx, UPS, USPS Express, or Priority Mail. Most shipping charges will be determined by your state or country of delivery.
Easy Returns
Latinfashionweek.com Quality Assurance department reserves the right to verify the product's authenticity. Once your item(s) have been received, approved, and accepted, you will receive a full refund for the cost of the item, excluding shipping, handling, and insurance charges. Please allow 7-15 business days after the item(s) have been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
Return Policy
Luho retunes Policy If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. Luho gladly accepts items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 25% restocking fee will be applied on Special Orders such as items with engraving and special ring sizes or made to order. Any orders returned undeliverable or refused by the recipient will be subject to a $9.95 charge to be deducted from the total refund amount.
Tracking Your Order
Luho retunes Policy If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. Luho gladly accepts items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 25% restocking fee will be applied on Special Orders such as items with engraving and special ring sizes or made to order. Any orders returned undeliverable or refused by the recipient will be subject to a $9.95 charge to be deducted from the total refund amount.
Money-Back Guarantee
Luho retunes Policy If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. Luho gladly accepts items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 25% restocking fee will be applied on Special Orders such as items with engraving and special ring sizes or made to order. Any orders returned undeliverable or refused by the recipient will be subject to a $9.95 charge to be deducted from the total refund amount.
100% Secure Ordering
Our merchants are 100% secure; you could pay using your credit card, third part as Paypal, and more.
Privacy Policy
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Canceled Orders
If you wish to cancel your order for any reason, please contact customer service. There is a 25% restocking fee for canceling any Special Order items.
HOW TO RETURN AN ITEM PURCHASED AT LATINFASHIONWEEK.COM:
Please follow our three easy steps below:
1. OBTAIN YOUR RETURN AUTHORIZATION NUMBER:
Contact us at cs@Latinfashionweek.com or 1-202-587-5663 to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detailed shipping and packaging instructions.
2. PACKAGE YOUR ORDER:
Repack the item(s) in the original packaging materials. To receive a refund, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the total retail price of the item.
3. SHIPPING & INSURANCE:
Once you have received your RMA number, ship the item prepaid to the address received in your email. For your protection, we recommend shipping returns insured using FedEx, UPS, USPS Express, or Priority Mail. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write Latinfashionweek.com or the contents of the package, such as jewelry, diamonds, gold, or any other related items on the outside of the box. Return shipments are the responsibility of the customer.
